Terms of service

Overview

Welcome to Paul’s Pet Boutique.

The terms “we,” “us,” and “our” refer to Paul’s Pet Boutique. Paul’s Pet Boutique operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Paul’s Pet Boutique is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced herein, describe your rights and responsibilities when using the Services.

Please read these Terms carefully. They include important information concerning your legal rights, warranties, limitations of liability, orders, payments, shipping, and use of our website.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, you should not use the Services.

Section 1 — Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you have the legal capacity required to use the Services.

When using the Services, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring under your account.

You may not transfer, sell, assign, or license your account to another person.

Section 2 — Our Products

We make reasonable efforts to display and describe our products accurately.

However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, or manufacturing variations.

Product descriptions, specifications, availability, and pricing may be updated from time to time.

We reserve the right to discontinue products, limit quantities, or restrict sales to particular geographic regions or jurisdictions where reasonably necessary.

Nothing in this section limits any mandatory consumer rights that apply to defective, unsafe, misdescribed, or incorrectly supplied products.

Section 3 — Orders

When you place an order, you are making an offer to purchase products from Paul’s Pet Boutique.

We reserve the right to accept, decline, or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud
Pricing or inventory errors
Payment problems
Shipping restrictions
Product unavailability
Suspected misuse of the Services

Your order is accepted once we confirm acceptance and successfully process the applicable payment.

Please review your order carefully before submitting it.

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee that changes can be made once processing or fulfillment has begun.

If we cancel or materially modify an order, we will attempt to notify you using the contact information provided at checkout.

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Purchases are intended for personal or household use unless otherwise agreed with us.

Section 4 — Prices and Billing

Prices, discounts, and promotions may change without notice.

The amount charged for a product will be the price shown at checkout when the order is submitted.

Unless otherwise stated, applicable taxes, customs duties, import charges, or other government-imposed fees may not be included in the displayed product price.

Paul’s Pet Boutique currently offers free standard shipping on qualifying orders and destinations as described in our Shipping & Handling Policy.

Optional expedited or premium delivery services, if offered, may involve additional charges.

You agree to provide current, complete, and accurate billing, payment, and account information.

You represent that you are authorized to use the payment method submitted for your purchase.

Section 5 — Shipping and Delivery

Shipping, processing, tracking, estimated delivery times, and supported destinations are described in our Shipping & Handling Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

Carrier disruptions
Customs processing
Severe weather
Public holidays
High seasonal shipping volumes
Other unforeseen logistical circumstances

We will make reasonable efforts to assist customers when a shipment is delayed, lost, damaged, or otherwise affected.

Nothing in these Terms transfers risk to you earlier than permitted under applicable consumer protection law.

Section 6 — Intellectual Property

The Services, including trademarks, branding, text, graphics, images, videos, audio, layout, design, and other content owned or licensed by Paul’s Pet Boutique, are protected by applicable intellectual property laws.

You may use the Services only for lawful, personal, and non-commercial purposes unless otherwise authorized.

You may not reproduce, distribute, modify, republish, transmit, sell, exploit, or create derivative works from protected content without our prior written permission or the permission of the applicable rights holder.

Paul’s Pet Boutique names, logos, designs, and branding may not be used without authorization.

Shopify and other third-party names and trademarks remain the property of their respective owners.

Section 7 — Optional Tools

We may provide access to tools or services operated by third parties.

We do not necessarily control or monitor these third-party tools.

Your use of third-party tools may be subject to separate terms and privacy policies provided by those third parties.

Where permitted by law, your use of optional third-party tools is at your own discretion.

We may introduce new tools, functionality, or resources in the future, which may also be governed by these Terms.

Section 8 — Third-Party Links

Our Services may contain links to third-party websites, applications, or platforms.

We are not responsible for the content, accuracy, availability, privacy practices, security, or policies of third-party services that we do not control.

Please review the terms and policies of third-party services before using them or completing transactions through them.

Section 9 — Relationship With Shopify

Paul’s Pet Boutique is powered by Shopify, which provides the technology that enables us to operate our online store.

Purchases made through our store are transactions directly between you and Paul’s Pet Boutique.

Shopify is not the seller of the products offered by Paul’s Pet Boutique.

Your use of certain Shopify functionality may also be subject to Shopify’s applicable terms and privacy policies.

Section 10 — Privacy

Personal information collected through the Services is processed in accordance with our Privacy Policy.

Because our Services are powered by Shopify, certain personal information may also be processed by Shopify in accordance with Shopify’s own privacy practices.

Please review our Privacy Policy for more information regarding:

Personal information we collect
How we use personal information
Marketing and advertising
Data sharing
International transfers
Your privacy rights
How to contact us about privacy matters

Section 11 — Feedback and Reviews

If you submit reviews, suggestions, ideas, feedback, photographs, videos, or other content to us, you represent that you have the necessary rights to provide that content.

You grant Paul’s Pet Boutique a worldwide, non-exclusive, royalty-free license to use, reproduce, display, distribute, adapt, and publish such content for legitimate business purposes, including operating, improving, and promoting our Services.

You remain responsible for the accuracy and legality of content you submit.

You may not submit content that:

Violates intellectual property rights
Contains unlawful or defamatory material
Contains malicious software
Misrepresents your identity or experience
Contains fraudulent or misleading information

We reserve the right to moderate or remove submitted content where reasonably necessary.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions concerning:

Product descriptions
Prices
Promotions
Shipping
Availability
Product specifications

We reserve the right to correct such errors and update information when reasonably necessary.

If an error materially affects an order that you have already placed, we will take reasonable steps to notify you and provide an appropriate resolution.

Section 13 — Prohibited Uses

You may use the Services only for lawful purposes.

You may not use the Services to:

Violate applicable laws
Infringe intellectual property rights
Harass, threaten, defame, or harm others
Submit fraudulent or misleading information
Introduce viruses, malware, or harmful code
Attempt unauthorized access to systems or accounts
Scrape or harvest personal information unlawfully
Spam, phish, or distribute malicious communications
Circumvent security measures
Interfere with the normal operation of the Services

We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

Section 14 — Termination

We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been violated or fraudulent, abusive, illegal, or harmful activity is suspected.

Any provisions that by their nature should survive termination will remain effective following termination.

Section 15 — Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded.

Section 16 — Limitation of Liability

To the fullest extent permitted by applicable law, Paul’s Pet Boutique and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Mandatory consumer rights remain unaffected.

Section 17 — Indemnification

To the extent permitted by law, you agree to indemnify Paul’s Pet Boutique and its applicable affiliates, service providers, officers, employees, and agents against third-party claims arising from:

Your material breach of these Terms
Your unlawful use of the Services
Your violation of another person’s rights

This provision applies only to the extent permitted by applicable law.

Section 18 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary.

The remaining provisions will continue in effect.

Section 19 — Waiver and Entire Agreement

Failure to enforce a provision of these Terms does not constitute a waiver of that provision.

These Terms, together with policies incorporated by reference, constitute the agreement between you and Paul’s Pet Boutique regarding your use of the Services.

Section 20 — Assignment

You may not transfer your rights or obligations under these Terms without our consent where such consent is legally required.

We may transfer our rights and obligations in connection with a legitimate transfer, restructuring, merger, sale, or other business transaction, subject to applicable law.

Section 21 — Governing Law

These Terms are governed by the laws applicable in the State of New Mexico, United States, without limiting any mandatory consumer protection rights that apply to you based on your place of residence.

Where applicable law provides consumers with rights that cannot be waived by contract, those rights remain unaffected by this section.