Privacy policy

Paul’s Pet Boutique operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Paul’s Pet Boutique is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, email address, and telephone number.
  • Financial and payment information, including payment method, payment confirmation, transaction details, and payment-related information processed in connection with your purchase.
  • Account information, including usernames, passwords, preferences, settings, and other information associated with your account.
  • Transaction information, including products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel.
  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
  • Device information, including your browser, device, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.
  • Automatically through the Services, including through your device, cookies, pixels, and similar technologies.
  • From service providers, including companies that provide payment processing, hosting, analytics, customer support, fulfillment, shipping, advertising, and other services on our behalf.
  • From business partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

  • Process payments
  • Fulfill and deliver orders
  • Manage customer accounts
  • Process returns, exchanges, and refunds
  • Provide order and shipping updates
  • Remember preferences
  • Recommend relevant products
  • Provide customer support
  • Improve the functionality and experience of our Services

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including:

  • Sending promotional emails or other marketing communications
  • Showing advertisements for products or services
  • Measuring advertising performance
  • Personalizing advertisements based on interactions with our website, products, or Services

Where required by law, we will obtain your consent before sending certain marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in those messages.

Security and Fraud Prevention

We may use personal information to:

  • Detect and prevent fraudulent, illegal, malicious, or unauthorized activity
  • Protect our customers and our business
  • Authenticate accounts
  • Provide a secure shopping and payment experience
  • Investigate suspicious transactions or security incidents

If you create an account, you are responsible for keeping your login credentials secure.

Communicating With You

We may use your information to:

  • Respond to questions or customer service requests
  • Provide information about your orders
  • Resolve disputes or problems
  • Maintain our relationship with you

Legal and Regulatory Purposes

We may use personal information where necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Enforce our Terms of Service or other policies
  • Establish, exercise, or defend legal claims
  • Participate in legal proceedings where necessary

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Customer service providers
  • Analytics providers
  • IT and cloud service providers
  • Marketing and advertising partners
  • Professional advisers where appropriate

We may also disclose information:

  • When you direct or authorize us to do so
  • In connection with social media integrations or third-party services
  • In connection with a merger, acquisition, restructuring, sale, or similar business transaction
  • When required by law
  • To protect the rights, property, safety, or security of Paul’s Pet Boutique, our customers, or others

Targeted Advertising and Data Sharing

We may work with advertising and marketing partners to display advertisements that may be relevant to your interests.

Depending on where you live, certain privacy laws may provide you with the right to opt out of the “sale” or “sharing” of personal information or the use of personal information for targeted advertising.

You may exercise applicable privacy choices through our Your Privacy Choices / Data Sharing Opt-Out page.

Where supported, we may also recognize the Global Privacy Control (GPC) signal as an opt-out request.

Relationship With Shopify

Our store and Services are hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its services and enable us to operate our store.

Information you submit through our Services may be transmitted to or processed by Shopify and other service providers located in countries other than the country in which you reside.

Shopify may also process information obtained through your interactions with our store and other Shopify merchants to provide certain enhanced features and services.

For more information about Shopify’s privacy practices and your rights relating to information processed by Shopify, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites or services that we do not control.

We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information.

Information you choose to share publicly or through third-party social media platforms may be visible to others according to the policies of those platforms.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Operate the website
  • Remember your preferences
  • Understand website usage
  • Improve performance
  • Provide analytics
  • Support marketing and advertising
  • Prevent fraud and improve security

Depending on your location, you may have options to manage certain cookies or advertising technologies through our cookie or privacy controls.

You may also be able to control cookies through your browser settings.

Children’s Data

The Services are not intended for use by children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we may review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age as those terms may be defined under applicable privacy laws.

Security of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide our Services
  • Maintain customer accounts
  • Process orders and transactions
  • Comply with legal and accounting obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce contracts and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know — request access to personal information we maintain about you.
  • Right to Delete — request deletion of certain personal information.
  • Right to Correct — request correction of inaccurate personal information.
  • Right to Portability — request a copy of certain personal information in a portable format.
  • Right to Opt Out of Sale or Sharing — where applicable, opt out of the sale or sharing of personal information.
  • Right to Opt Out of Targeted Advertising — where applicable, opt out of certain forms of targeted advertising.

These rights may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before completing certain privacy requests.

You may also be permitted to designate an authorized agent to submit a request on your behalf, subject to applicable verification requirements.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Marketing Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing communications, we may continue to send transactional or service-related communications, such as:

  • Order confirmations
  • Shipping updates
  • Account notices
  • Refund or return information
  • Security notifications

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, applicable privacy laws may provide additional rights, including:

  • The right to object to certain processing
  • The right to request restriction of processing
  • The right to withdraw consent where processing is based on consent
  • The right to lodge a complaint with the appropriate data protection authority

Withdrawal of consent does not affect processing that lawfully occurred before consent was withdrawn.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you reside.

Where required, transfers of personal information from the European Economic Area or United Kingdom will rely on recognized legal mechanisms, such as:

  • Adequacy decisions
  • Standard Contractual Clauses
  • Equivalent transfer mechanisms recognized by applicable law

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to submit a complaint to your local privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our business practices
  • New services or technologies
  • Changes in applicable law
  • Operational or regulatory requirements

When we update this policy, we will publish the revised version on this website and update the “Last updated” date.

Contact

If you have questions regarding this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact:

Paul’s Pet Boutique

Email: info@paulspetboutique.com

Mailing Address:
8206 Louisiana Blvd NE, Ste A #9183
Albuquerque, New Mexico 87113
United States

For purposes of applicable data protection laws, Paul’s Pet Boutique is the data controller of your personal information, where applicable.