Shipping policy

Paul’s Pet Boutique offers FREE standard shipping on all orders.

Processing Time

Orders are typically processed within 1–4 business days after payment is confirmed.

During this period, orders may go through verification, preparation, quality checks, and packaging before shipment.

Processing times may occasionally be longer during holidays, promotional periods, or periods of unusually high demand.

Shipping Time

After an order has been processed and shipped, delivery typically takes 7–14 business days.

Delivery times are estimates and may vary depending on the product, destination, shipping carrier, customs processing, weather conditions, public holidays, or other circumstances outside our reasonable control.

Shipping Destinations

Paul’s Pet Boutique currently serves customers in selected markets, including:

United States
Canada
United Kingdom
Australia
New Zealand

Shipping availability may vary depending on the product and destination.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

You can also track your shipment through our Track Your Order page.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

Multiple Packages

Orders containing multiple items may occasionally be shipped separately depending on product availability, fulfillment location, or logistical requirements.

If this happens, you may receive more than one tracking number. You will not be charged additional standard shipping fees because an order is divided into multiple packages.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@paulspetboutique.com.

Once an order has entered processing or has shipped, we may not be able to modify the delivery address.

Delayed or Lost Packages

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We will review the available tracking information and assist you with the appropriate next steps.