Shipping & Handling

We offer FREE shipping on all orders.

At Paul’s Pet Boutique, every order matters to us. Regardless of order volume, we are committed to careful preparation, reliable handling, and providing the best possible shipping experience.

Processing Time

Orders are typically processed within 1–4 business days after payment is confirmed.

During this time, your order may go through verification, preparation, quality checks, and packaging before shipment.

Please note that processing times may be slightly longer during holidays, promotional periods, or periods of unusually high demand.

Shipping Time

After your order has been processed and shipped, delivery typically takes 7–14 business days.

Delivery times are estimates and may vary depending on the product, destination, shipping carrier, and circumstances outside our control.

Occasional delays may occur due to:

Carrier disruptions
Customs processing
Severe weather
Public holidays
High seasonal shipping volumes
Other unforeseen logistical circumstances

Shipping Destinations

Paul’s Pet Boutique currently serves customers in selected markets, including the United States, Canada, United Kingdom, Australia, and New Zealand.

Shipping availability may vary depending on the product and destination.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

You can check the status of your shipment through our Track Your Order page.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

Multiple Packages

Some orders containing multiple items may be shipped separately depending on product availability, warehouse location, or fulfillment requirements.

If this happens, you may receive more than one tracking number. There is no additional shipping charge when an order is divided into multiple packages.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has already been processed or shipped, we may not be able to change the delivery address.

Delayed or Lost Packages

If your tracking information has not been updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We will review the available tracking information and assist you with the next appropriate steps.

Please note that carrier delays and other circumstances outside our direct control may occasionally affect delivery times.